I am the manager

What you yell at people who think you are the reason they’re having a bad day, even though it’s clearly their fault. You have to smile and say it like you’re doing them a favor.

What you say to people who act like they’re the king of the world, just because your website crashed or your coupon expired. You’re trying to keep your cool, but you’re thinking about giving them a wedgie.

What you say to people who think they can talk to you like you’re their pet. You’re the boss, and you’re trying to stay polite, even though you want to throw them out the door.